Agent Booking Center

A Comprehensive Back Office Platform

TravTech's Agent Booking Center (ABC) application is the industry's most comprehensive internet-based cruise customer management and reporting system. Whether you have 2 or 2,000 agents, ABC can scale to meet your needs. The system provides pre-packaged reports including sales summaries, vendor reports, profit reports, and more.

The system allows for invoice quality control, reconciliation, document tracking and more. Armed with an enormous database of sailings and itineraries, it virtually eliminates the most common agent errors through auto completion mechanisms. Finally, as the name "ABC" implies, it is very simple to use!

Agent Benefits

Integrated quality control to reduce agent errors
View and manage new leads as generated on the consumer booking engine
View and manage offline cruise requests as generated on the consumer booking engine
Create or modify manual invoices for inventory that is not available on-line
Add administrative or service fees to the ABC invoice
Includes the Agent Booking Engine (ABE) and its powerful Cruise Search (CS) module, allowing ABC users to manage customers and book cruises from just one platform

Customer Management Platform

Client profiles can be retrieved by name, phone number, ship, sailing date, and confirmation number
Maintains all client and passenger data for fidelity programs and retrieval
Collects and sorts all email inquiries and places these leads in selected agent queues
Promotional mailing lists and email listings can be easily obtained for marketing purposes
All client information is encrypted and stored in a secure database

Reporting and Reconciliation

Fully integrated system allows for full reconciliation of all cruise bookings
Automatic vendor receipt reconciliation through Paymode-X (used by most major cruise lines)
Automatic Insurance reconciliation
Cash flow management reports
Vendor receipt reports
Vendor payment reports

Quality Control Management

The quality control functionality allows for online consumer bookings to automatically be quality controlled against cruise line data to ensure accuracy and avoid issues.
Agencies can also apply quality control requirements to flag some or all agents as requiring invoices to be quality controlled.

Vendor Selection Options

With Agency Select agencies have the option of choosing which vendors to offer in both the agent and consumer cruise searches
Agencies also have the option to set their own online discounts by cruise line, ship, sail date, destination or cruise length

System Security and Access Levels

CruiseBase enables managers to assign user access levels for a variety of functions at the individual user level including allowable discount levels, report access and more.
Data Encryption Standard (DES) is employed for encrypting all user and agent information and all transactions are PCI compliant and all servers are firewall-protected.

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